|
Where
can I find more specific information about a movie's content?
We have found ScreenIt.com to be an excellent source of information
about the objectionable material in a movie.
I
received some movie tickets that look like checks. Can I use them at
your theatre?
We participate in both the Hollywood
Movie Magic and Movie Cash programs. If you have received something
displaying one of the logos below, then you may use it at our theatre.
Please pay close attention to the expiration date and other restrictions
printed on the certificate. You can purchase Hollywood
Movie Magic on-line and have it sent directly to family and friends
(they should be able to use it at most theatres across the country).
I don't live
near your theatre, but I would like to buy gift certificates for someone
who does.
There are two options. First would
be to purchase
Movie Cash on-line and have it sent directly to the person. You
can also purchase our gift certificates and
have us mail them to the person (or we can send them to you). back
to top
How
do you decide which previews to place on a movie?
There are three factors that go
into our selection of previews.
1.) Do we intend to play the movie.
We will never program a preview (or trailer) for a movie we do not intend
to play. However, the previews often come out months before we know
if we will play the movie.
2.) Film company requests. Each
week we get requests from the film companies to program certain previews
on certain movies. To keep the film companies happy, we make every effort
to follow their requests. In some cases, a film company may require
us to play a certain preview with a movie.
3.) Appropriateness of the preview.
Not only do we make sure to program previews with similar themes to
the feature, but we also make sure that the content of the preview (and
the movie it's promoting) are a good match for the feature. We wouldn't
place previews for action movies with a romantic comedy feature. We
will also try to place previews for upcoming movies that have the same
actor/actress as the feature.
When it comes to programming previews,
we are very careful to keep the ratings in mind. And we would never
program a preview for a movie that is rated "R" (and in most
cases "PG-13") with a "G" or "PG" rated
feature.
We try our best to keep up to date on
current and upcoming movies, so we usually know which previews are best
suited for each movie we are playing. back to top
Why are you
so strict about the movie ratings?
Most movies released in the US are
voluntarily submitted for rating by the Classification and Ratings Administration (CARA) which
is a division of the Motion
Picture Association of America (MPAA). The ratings board is made
up of parents who watch each movie and determine how most parents would
feel about the movie's content. As a responsible business, it is our
duty to follow these ratings and not admit children to films which are
restricted to their age group. As a parent, you know what material is
or isn't acceptable for your child. We simply want to leave that decision
up to you, and in doing so we assume that it is not OK for your child
to see "R" rated movies unless you tell us otherwise. This
is the only way we can truly protect the interests of all parents.
Additionally, there are some lawmakers
in Washington who want to make the rating system into law. Part of their
proposed legislation would include severe fines for theatres and theatre
employees who sell tickets to people under the age of 17. The only real
defense we (The Movie Industry) have is to diligently enforce the voluntary
ratings system. back to top
I'm 17, but
I could not get into an "R" rated movie without an ID. Why
is this?
As part of our enforcement of the
ratings system, we require photo ID if you appear to be under the age
of 25. While you may be 17 or older, the only way we can be sure is
to have you show ID. If you can not show ID, we must assume you are
under 17 and will not be able to sell you tickets for an "R"
rated movie. back to top
Why
the hassle to see an "R" rated movie; I don't have a problem
at other theatres?
The rating system is a voluntary
system, which means that every theatre (or chain) can choose whether
or not to enforce the ratings and to what extent to enforce the ratings.
N.A.T.O. (National Association of theatre
Owners) and the MPAA (Motion
Picture Association of America) recommend strict enforcement of
the ratings policy including having parents watch "R" rated
movies with their kids. Our policy is that we do require proof that
you are 17 or older or have a parents permission. We do not accept notes
or phone calls as permission to see an "R" rated movie. back
to top
When
do you change your movie times?
Usually our movie times change on
Friday (but it can be other days of the week). Between Labor Day and
Thanksgiving and from January to the first part of May, we will have
more showings on the weekends than on the weekdays.
Is there
a number that I can leave with the baby sitter in case of an emergency?
For Paradise Cinema 7 you can use
(530) 872-1499 and for Lakeport Cinema 5 you can use (707) 263-4144.
If you leave this number with a baby sitter, we require that you let
the usher or manager know when you purchase your ticket. This way we
can note the movie and your seat location should we need to find you
during the movie. back to top
I saw a preview at
your theatre and I want to know if you will play that movie.
When we place a preview, we intend
to play the movie. However, many of the previews come out weeks or months
before we know whether or not we will play the movie. Many previews
are attached by the film's distributor and are not necessarily our choice.
back to top
Why
did a movie open later at your theatre than it did everywhere else?
Most movies open everywhere at the
same time. However, there are some movies that only open in big cities
for the first couple of weeks and then expand to the rest of the country.
This is often done to test the demand for a movie or to build word of
mouth. Because we are considered a small market, we are not able to
get those films that are released "limited".
Also, there are times when there are too
many movies opening in a week and we are forced to pass on one or more
of those movies. If demand is high enough and we have an opening in
our schedule, then we will try to play the movie at a later date. Back
to top
Why didn't
you play that movie?
Although we try to play as many
first run movies as possible, there are many factors that affect which
movies we will play. These factors include: how wide the film is being
released, contract obligations for other movies, predicted revenue for
the movie, local demand, previous performance of similar movies, and
more. The biggest factor is whether we can accommodate the movie while
keeping everything else in high demand. Back to top
Why
did you play that movie for such a short time?
Sometimes we will show movies we
wouldn't otherwise play as a limited time or special engagement (such
as "art" films), and we will usually state this on our recording
and our ads. Other times, we have to drop a film for lack of business.
If you call our recording number on Monday or Tuesday, we will say which
movies will be leaving on Thursday. Back to top
Why
is the movie I want to see only playing once or twice a day?
When a movie's business starts to
fall off, we will make every attempt to continue playing the movie as
long as there is a reasonable level of interest. Unfortunately, sometimes
the only way we can do this is to have the film share a screen with
another movie which will limit the number of show times each day. The
alternative is to not have the movie at all. Back to
top
Why is the movie
I want to see not accepting passes?
When a new film is released (or
the run expanded), the distributor of the film will usually prohibit
us from taking passes for the first two weeks. In some cases, like Star
Wars Episode 2, we have contractual obligations to not accept passes
for an even longer period of time. Gift certificates, Hollywood Movie
Magic gift checks, and Movie Cash gift checks will be accepted regardless
of whether a movie is accepting passes (subject to limitations printed
on face of gift checks). back to top
How
do I get movie passes?
Movie passes are given out to customers
as a way of making up for a less than satisfactory showing. For example,
if the film breaks during the show or if there is a problem with the
projector. We also give passes to different charity organizations when
they ask for donations. Back to top
I have seen
several different colors of movie passes. What's the difference?
We issue
two different kinds of passes. The first kind is a free pass, which
is given out when there is a problem with a show. The second kind is
a $2.00 pass, which is given out as donations. The $2.00 pass requires
a $2.00 donation to our charity and scholarship fund. Back
to top
What
is the difference between gift certificates and passes?
Passes are given away and are restricted
in their use. Gift certificates are paid for with cash, and therefore
can be used like cash. There are absolutely no restrictions on the use
of gift certificates. Also, gift certificates do not expire. Back
to top
What
is exactly is THX?
THX is a certification process that
encompasses the theatre's sound system, sound proofing, speaker placement,
and more. Contrary to popular belief, THX is not a sound format. A THX
certified theatre may have Dolby Digital, SDDS (Sony Dynamic Digital
Sound), or DTS digital sound formats. To learn more, visit THX.com.
What
exactly is Dolby Digital Surround EX?
Dolby Digital Surround EX is a variation
on the Dolby Digital sound format. EX allows for a center rear surround
channel, allowing for more realistic placement of sound. EX was introduced
with the release of Star Wars: Episode 1 and to date there have only
been a handful of films to utilized this sound format. To learn more
about Surround EX and other Dolby sound formats, visit dolby.com.
I'm
interested in getting a movie display or poster I saw at the theatre.
How can I get it?
Generally speaking, the movie
studios do not allow us to give away or sell movie advertising materials.
If you are interested in obtaining a movie poster you saw at our theatre,
we recommend visiting allposters.com.
They sell a wide variety of movie posters. If you are interested in
a banner or other type of promotional item you saw at the theatre, you
may want to check ebay.com
or other internet auction sites.
From
time to time we will have promotional items to give away, in which case
they will be given at the box office at the time you purchase your tickets
or by the usher as you leave the movie. Back
to top
How
do I get a job at the theatre?
Pick up an application at the theatre,
fill it out, and turn it in. When we have a position open, we will review
applications and if you qualify we may call you for an interview. Because
of the number of applications we receive, it is a good idea to check
back on your application from time to time or complete a new application
after six months. Back to top
If
you have a question that is not answered by this page, please fill out the
customer
communication form.
|
